BUYER’s Code of Conduct
Purpose of the Code of Conduct
The purpose of this Code of Conduct (Code) is to ensure that our suppliers operate in accordance with internationally recognised minimum standards on human rights including labour rights, the environment, and anti-corruption. BUYER therefore expects suppliers to establish systems to avoid and address adverse impacts on these minimum standards.
BUYER adheres to the content of this Code and expects the same of its suppliers. Compliance with the requirements of this Code is therefore a condition of any agreement or contract between BUYER and its suppliers.
The aim of this Code is not to cease the business relationship between BUYER and suppliers if non-compliance were to be identified, but to help suppliers improve their management of adverse impacts continuously. BUYER is therefore willing to work with suppliers to achieve compliance with the provisions of this Code. However, BUYER will not conduct business with a supplier if compliance with the terms of this Code is deemed impossible and the supplier shows no willingness or ability to mitigate identified adverse impacts.
BUYER is aware that our company’s actions and procurements practices can influence suppliers’ ability to comply with the requirements in this Code. Therefore BUYER will routinely assess any adverse impacts it may cause or contribute to through its purchasing, compliance and other supply chain practices. This includes ensuring that the following purchasing practices do not negatively impact suppliers’ ability to meet the requirements set forth in this Code: Lead time, order volume versus production capacity, product development process, pricing, order size fluctuation and consistency of orders. In addition BUYER shall periodically review the adequacy and continuing effectiveness of this Code.
This Code is not and should not be interpreted as a means to circumvent or undermine national laws or national labour inspectorates. Similarly, this Code is not and should not be interpreted as a substitute for free trade unions, nor should it be used as a substitute for collective bargaining.
This Code outlines necessary processes and minimum standards. BUYER will not accept any attempt to use the requirements as a means to lower existing standards. When implementing this Code, suppliers shall take all necessary measures to ensure that they do not unintentionally leave workers and other beneficiaries in a worse position than before this Code was introduced.
International Principles and Legal Compliance
The provisions as set forth in this Code establish minimum requirements to suppliers. These minimum requirements are based on the general principles contained in the UN Global Compact as made operational with the UN Guiding Principles on Business and Human Rights, referencing the International Bill of Human Rights, the International Labour Organisation’s Declaration on Fundamental Principles and Rights at Work, the Rio Declaration on Environment and Development, the United Nations Convention against Corruption. Furthermore, the Code is rests on the OECD Guidelines for Multinational Enterprises, 2011 Edition.
In addition to meeting the requirements of this Code, suppliers shall comply with all national laws and regulations, as well as other applicable standards (e.g. collective bargaining agreements or other Codes of Conduct).
Where there are differences between the terms of this Code and national laws or other applicable standards, suppliers shall adhere to the higher requirements. Conflicts between the provisions of this Code and national laws or other applicable standards shall be evaluated by BUYER in cooperation with its supplier and relevant stakeholders in order to establish the most appropriate course of action that will help to foster respect for the international principles outlined above. If any conflicts are detected, suppliers must inform BUYER immediately.
II. Process Requirements
This section outlines the required processes in order for suppliers to manage adverse impacts on human rights including labour rights, environmental, and anti-corruption principles.
BUYER expects all suppliers to develop and implement the following: 1) policy statement, 2) due diligence and 3) remediation.
BUYER expects suppliers to adopt a policy statement committed to the international principles that this Code is based on. The policy statement shall:
- Be approved by the most senior level of the supplier.
- Take into account relevant internal or external expertise on human rights including labour rights, environmental, and anti-corruption principles.
- Stipulate expectations on human rights including labour rights, environmental, and anti-corruption principles towards personnel, business partners and other parties directly linked to the suppliers’ operations, products or services.
- Be publicly available and communicated both internally and externally.
- Be reflected in other operational policies and procedures necessary to embed the policy statement throughout the supplier operations.
BUYER expects suppliers to establish a process of continuous due diligence in relation to SUPPLIER’s adverse impacts on human rights including labour rights, environmental, and anti-corruption principles. The due diligence process should cover potential and actual adverse impacts that suppliers may cause or contribute to through their own activities as well as adverse impacts, which may be directly linked to suppliers’ operations, products or services by their business relationships.
Conducting due diligence should, as a minimum, include the following elements for managing potential and actual adverse impacts:
- Identification: Firstly, an assessment of potential and actual adverse impacts on human rights including labour rights, environmental, and anti-corruption principles must be conducted on a regular basis.
- Prevention and mitigation: If potential or actual adverse impacts are identified, suppliers must effectively integrate their impact assessment findings across relevant internal functions and processes, and take appropriate action. This includes ensuring that such adverse impacts are prevented or appropriate action for their mitigation is taken.
- Accounting: The process of addressing adverse impacts must be closely tracked. Suppliers are expected to account for how they address their potential and actual adverse impacts by communicating their findings and actions to relevant stakeholders including BUYER.
BUYER recognises the possibility of actual adverse impacts, even when the best policies and processes are in place.
If a supplier discovers or is informed that it causes or contributes to an actual adverse impact on human rights including labour rights, environmental, and anti-corruption principles the supplier shall enable access to remedy for those affected or inform the proper authorities.
If the supplier did not cause or contribute to such adverse impact, but is directly linked to it as it occurs in the supplier’s value chain or in other relations, the supplier commits to use its leverage to make the causing or contributing entity prevent reoccurrence, mitigate the situation, and enable access to effective remedy for those affected or ensure that the proper authorities are informed.
Suppliers have an explicit responsibility to provide remedy to victims of actual adverse human rights impacts that they cause or contribute to. Therefore, if such actual adverse human rights impacts are identified, BUYER expects suppliers to provide for or cooperate in their remediation through legitimate processes.
To make it possible for adverse impacts on human rights including labour rights, environmental, and anti-corruption principles to be addressed early and remediated directly, suppliers must establish or participate in effective operational-level or sector-based grievance mechanisms accessible for other business enterprises, individuals and communities, who may be adversely impacted or otherwise have identified adverse impacts.
Grievance mechanisms should have the following characteristics:
- Legitimate: It should enable trust and be accountable for fair conduct;
- Accessible: It should be known to all intended users (such as employees and the local community) and provide adequate assistance for those who may face particular barriers to access;
- Predictable: It should provide a clear and known timeframe, clarity on the types of process and outcome available, as well as means of monitoring implementation;
- Equitable: It should provide reasonable access to sources of information, advice and expertise necessary to engage in the process on fair, informed and respectful terms;
- Transparent: It should keep parties informed about progress, and provide sufficient information about its performance to build confidence in its effectiveness and meet public interest at stake;
- Rights-compatible: It should ensure that outcomes and remedies are in line with internationally recognised human rights including labour rights, environmental, and anti-corruption principles;
- A source of continuous learning: It should draw on relevant measures to identify lessons for improving the mechanism and prevent future adverse impacts; and
- Based on engagement and dialogue: It should consult the persons for whose use it is intended on its design and performance, and focus on dialogue as the means to address and resolve adverse impacts.
III. Principles and Standards in the Code of Conduct
Suppliers’ policy statement, due diligence and remediation processes should cover internationally agreed principles in relation 1) human rights including labour rights, 2) environmental principles and 3) anti-corruption principles.
1. Human rights including labour rights
Suppliers are expected to manage adverse impacts on internationally recognised human rights including labour rights as stated in the International Bill of Human Rights and the International Labour Organisation’s Declaration on Fundamental Principles and Rights at Work. This also includes managing adverse impacts on consumers, as stated in the OECD Guidelines on Multinational Principles’ chapter on Consumer Interests.
A list of human rights including labour rights can be found in the table below.
Suppliers should establish processes that manage all significant impacts on the external environment and supports the principles in the Rio Declaration on Environment and Development.
This means that suppliers should support a precautionary approach to environmental challenges, which involves the systematic application of risk assessment (hazard identification, hazard characterization, appraisal of exposure and risk characterization), risk management and risk communication. Suppliers should support activities that involve waste reduction and resource optimization from suppliers’ operations.
Suppliers shall establish and maintain emergency procedures and have a site emergency plan in place with detailed guidelines/training for major incident response, to effectively prevent and address all health emergencies and industrial accidents that can affect the surrounding community or have an adverse impact on the environment. The procedures must reflect the risks of activities undertaken on-site. The emergency response plan should also be communicated to local authorities, emergency services and potentially affected local communities, as required.
Suppliers must comply with prohibited chemicals list (e.g. for agrichemicals from World Health Organisation, WHO). Suppliers must have an inventory of hazardous substances used in their operations and stored and it should be maintained together with relevant up-to-date Material Safety Data Sheets (MSDS). Safety procedures/controls should furthermore be in place for hazardous substances, thus minimizing potential contamination of air, fresh water, soil and groundwater. Suppliers must also keep record of all pollution incidents and report these to relevant authorities as required by applicable permits and legislation.
Suppliers should protect the environment by using environmentally sound technologies that are less polluting, and use all resources in an efficient way. Green technology includes a variety of cleaner production process and pollution prevention technologies as well as end-of-pipe and monitoring technologies.
The environmental aspects listed in the table above should as a minimum be managed. Suppliers must strive to minimize the adverse environmental impacts of their activities, products and services through a proactive approach and responsible management of their environmental aspects. Furthermore, suppliers should demonstrate continuous improvements of the overall environmental performance related to their operations.
SUPPLIER should establish adequate processes to counter corrupt practices. Such processes should support and be in line with the United Nations Convention against Corruption.
The anti-corruption principles listed below should as a minimum be managed.
IV. Implementation of the Code of Conduct
Records and Documentation
Suppliers shall maintain appropriate records to demonstrate compliance with the requirements of this Code. Records shall be available to BUYER upon request. Appropriate records include, but are not limited to:
- Policy Commitment(s);
- Documentation of due diligence processes, including impact assessments and records from the tracking process;
- Information on grievance mechanism(s);
- Records of any significant instances of non-compliance encountered in relation to this Code, including a summary of corrective actions taken.
Definition of Roles and Responsibilities
Suppliers must assign responsibility within their organisation for the implementation of this Code. As a minimum, the following representatives shall be designated:
- One or more management representatives with the responsibility and authority to ensure compliance with the Code
- A qualified compliance officer responsible for planning, implementing and monitoring compliance with the Code
Scope of Application
The requirements of this Code extend to all BUYER’s suppliers and all of their workers, regardless of their status or relationship with suppliers. This Code therefore also applies to workers who are engaged informally, on short-term contracts, or on a part-time basis.
Suppliers are responsible for ensuring that their business relationships including their sub-suppliers also have adequate processes to manage their adverse impacts on human rights including labour rights, environmental, and anti-corruption principles in place. This includes sub-suppliers classified as home-based workers or small farmers. As part of this obligation, a supplier shall:
- Require sub-suppliers to inform the supplier about other business entities in the supply chain taking part in the production of each order
- Use its leverage to make sub-suppliers work towards meeting the requirements of this Code
- Undertake reasonable efforts to check that sub-suppliers operate in conformance with this Code.
BUYER may monitor the operations of suppliers with the purpose of gaining insight into how suppliers manage their impacts on human rights including labour rights, environmental, and anti-corruption principles.
BUYER expects all suppliers at any time to be able to declare in writing its stage of implementation in relation to the requirements contained in this Code. Suppliers are expected at any point to willingly cooperate in answering further questions, self-assessments and if deemed necessary cooperate with BUYER in improving systems to manage adverse impacts on human rights including labour rights, environmental, and anti-corruption principles.
Suppliers shall accommodate visits from BUYER. This includes providing physical access to any representative from BUYER or assigned by our company. BUYER reserves the right to let an independent third party of our choice make on-site inspections to verify compliance with the requirements of this Code.
Where instances of non-compliance are detected as a result of supplier visits, suppliers will be given a fixed period of time to self-correct the deficiency. In the event of failure to self-correct a problem, BUYER is willing to engage in a constructive dialogue with suppliers to develop and implement action plans, with appropriate time scales for implementation and improvements to be achieved. Agreement to abide by action plans allows for continuation of a business relationship, as long as BUYER finds that suppliers are implementing the plan in good faith. In the event of repeated and serious breaches of the requirements of this Code, BUYER reserves the right to cease business relationships with its suppliers and possibly cancel any production or delivery in progress.
 In this context, due diligence is an ongoing management process designed to avoid and address adverse impacts on internationally recognized sustainability principles. Due diligence should be carried out in light of a company’s circumstances (including sector, operating context, size and similar factors).